Return policy

The vast majority of products available at CarGear are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product.

All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
All electronic products, such as navigation units and engine programmers, require a 15% restocking fee and are subject to inspection before a credit is issued.

CarGear does not accept returns on used items, custom-painted products or items shipped via truck freight.
International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part.

CarGear will not reimburse labor charges or installation fees under any circumstances. Nor will CarGear reimburse for any damages incurred during installation of product.

Orders placed using PayPal or Bill Me Later must pass an inspection before any credit will be issued.


Return procedure

All return items require a Return Authorization Number (RA#).

To obtain an RA#, send a detailed e-mail to support@cargear.com.  Please include your Name, Order#, Item# and the issue of the return.  You can also call and speak to a representative at (626) 968-3200.

We'll call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 15% restocking fee.

CarGear is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.


Defective items

If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label.

To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement or credit your account.


Restocking Fees

CarGear does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.

A 15% restocking fee applies to the following:

• Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box

• Orders placed for the incorrect model year of your vehicle

Because manufacturers are constantly changing vehicle designs, we do not guarantee an older part will fit a newer vehicle and vice versa. Ordering a product not specifically designed for your vehicle (for example, a 2006 model car cover ordered for a 2007 vehicle) is done at your own risk and will incur a restocking fee if returned.


Credits

All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
• The item(s) must be returned in a new condition

All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.

• The returned package must be clearly labeled with a proper Return Authorization Number (RA#)
Items returned without an RA# clearly displayed on the box will be charged a 15% restocking fee. For more

information on how to obtain an RA# please see above

The original credit card used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.

We'll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business day for your bank to process the credit to your account.


Exchanges/Replacements

Items to be replaced must meet the same conditions as items returned to Cargear for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.

If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products.

If you need a replacement item right away, we suggest placing a new order on our website, or email us at support@cargear.com or call us at 800-874-8888 for expedited ordering. Express shipping charges may apply for rush orders.

Shipments without a proper Return Authorization Number (RA#) will be charged a 15% restocking fee. Please see above on how to obtain an RA#.


Non-returnable Products

Most of the items available at CarGear may be returned for full or partial credit. However, some items for your specific vehicle are not returnable.

In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances.

The vast majorities of our customers are extremely happy with their items and never need to return them.
Holiday Returns

During the holiday season, CarGear makes it easier than ever for you or your gift recipients to return items.
On orders placed during between Nov 1st and Dec 31st, you'll have up to 60 days from the time of delivery to return any item-double the standard 30-day policy.

As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply.


How do I return an item?

If you've decided to return an item to us, you'll need a Return Authorization Number (RA#). All returns require an RA# in order for us to accept shipment of your item(s).

To get this number, please see above on how to obtain this number.

We'll call or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA# for your order. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, CarGear does not automatically generate RA#s online.

Shipments without a valid RA# clearly posted on the outside of the box will incur a 15% restocking fee. Cargear is not responsible for items returned without traceable markings (customer's name, address and RA#) on or in the box.


Can I get a Return Authorization Number (RA#) online?

Currently, CarGear cannot issue an RA# for your order completely online. You can request an RA# through via e-mail or by phone. We'll contact you with the RA# for your order by telephone or email within 1-2 business days.


Can I exchange an item?

Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to CarGear.


Will I have to pay a restocking fee?

CarGear does not charge a restocking fee for returning most items in our store.

See our full policy on restocking fees.


Who pays for return shipping costs?

CarGear covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. We will provide you with a pre-paid UPS label to return the product(s) to us in this situation.

Items returned for reasons other than defect or CarGear error will not be provided with a pre-paid UPS return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".


I received the wrong item for my vehicle. What do I do now?

First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on your email order receipt.
If the part numbers match, you may have ordered the incorrect part number for your vehicle.  We'll process your return and exchange the item for the correct part (if available).

If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturers and fulfillment centers. Follow the steps to begin our return procedure. A prepaid UPS shipping label will be sent for returning the incorrect item, assuming you received the incorrect part through our error.